Orders are shipped next working day, wherever possible, providing they are in stock. If the item is out of stock, we will contact you and advise you of possible delivery date, or alternative product.
If we cannot dispatch as per above, due to shut down, attending a show or have family commitments, you will be notified of this at the time of purchase in the shopping basket, and in your confirmation email, should you continue with your order.
An order is only accepted when the goods are dispatched, not when the order is placed.
Delivery/Postage & Packing
Please see the about us section for postage prices
Your right to cancel:
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. , if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. For example, if you receive your order on a Thursday, you have 14 days from Friday to return your order to us. To do this you must let us know in writing. Refunds for orders cancelled under the CRD will be processed in accordance with your legal rights.
You must take good care of the items while they are in your possession and they must be returned to us or collection arrangements must be made as soon as possible at your cost
This is not intended to be a full statement of your rights under the CRD. Full details of your rights are available from a Citizen’s Advice Bureau or a Local Authority Trading Standards Office.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
As a customer, we will only ever use your email address to send you an infrequent (twice yearly, and thats if your lucky, we dont seem to get the time to do one....) artist trading post bulletin, which you have the right to unsubscribe from at any time. We will NEVER sell your details or use them for any other purpose.
The type of information we will collect about you includes:
credit/debit card details
If you pay via paypal or sagepay the only information we get is your order details and your name and postal address, and any information you put in the extra information section, we DO NOT get your credit card information, the only time we will have access to your card information is if you telephone the order through to us.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us